FAQS

Got a question? Hopefully there’s the answer you’re looking for here. If you’re still unsure about anything just get in touch. We’re here 7 days a week.

Parties: Do you require a deposit?

Yes. We take a £50.00 deposit to secure the room at the time of booking. This is non refundable and ensures the reservation.

Parties: When do you need full payment?

We require all payments to be made 48 hours prior to the party where we also ask for final numbers, this ensures we have enough time to correctly prepare for your child’s party.

Parties: Can I get a refund for children that don't show up on the day?

Unfortunately, once numbers have been confirmed and final payment has been taken we are unable to issue a refund for any guest that fails to show up.

Parties: Can we stay for longer when the party has finished?

If you or your guest wish to play for longer, you would need to be re-admitted and pay the relevant price.

Parties: What time should we arrive?

We ask that you arrive 10 minutes before your party is due to start so you can get yourself settled and start greeting your guests.

Parties: Can we bring our own birthday cake?

Yes, you are more than welcome to bring a cake, Your party host can also arrange this to be cut and placed into party bags.

Parties: Can we bring our own party bags?

Yes, you can although we do provide party bags fore all your guests included in the price of your party, you are more than welcome to bring additional items and your host will arrange for them to be put in the party bags ready for you to hand out at the end of the party.

Can you cater for specific dietary requirements?

Yes this is no problem, we do ask that this information be provided when we get the final numbers or when making the booking to ensure the kitchen can correctly cater for everyone.

Is there parking close by / how do I get to you?

We have a large car park in which you can park free of charge, if that is full there is a council run car park located just next door at Garforth squash centre.
Arriva bus service stops close by.
East Garforth train station is a short 5-minute walk away.

When are you open?

We are open 9am – 6pm daily, apart from Christmas day, Boxing day and new year’s day.

What ages is it suitable for?

We have facilities that are suitable for ages from new born to 11 years old.

Do the children have to be supervised?

Yes, you are responsible for ensuring your child’s safety and are responsible for their well being at all times.

Can you cater for specific dietary requirements?

Yes, we pride ourselfs on being as inclusive as possible and always hold a range of “free from” foods in stock, please speak to a member of staff for further details.

Can I bring my own food?

No, we have our own fully functioning café which offers a selection of hot and cold beverages, light snacks, sandwiches and sweet treats alongside our freshly cooked choices from the menu.
You are politely asked that no outside food or drink be brought into the play centre.

Do you have baby change facilities?

Yes we have baby change facilities located in the children’s toilets and the ease of access toilets.

How long do we get to play?

To be fair to everyone we ask that all our guests respect our 2 hour maximum time limit for play.