Got a question? Hopefully there’s the answer you’re looking for here. If you’re still unsure about anything just get in touch. We’re here 7 days a week.

Parties: Do you require a deposit?

Yes. We take a £50.00 deposit to secure the room at the time of booking. This is non refundable and ensures the reservation.

Parties: When do you need full payment?

We require all payments to be made 48 hours prior to the party where we also ask for final numbers, this ensures we have enough time to correctly prepare for your child’s party.
We usually call on the week of your party for the final payment.

Parties: Can I get a refund for children that don't show up on the day?

Unfortunately, once numbers have been confirmed and final payment has been taken we are unable to issue a refund.

Parties: What happens if I need to cancel my party?

We do not offer refunds.

Parties: What time should we arrive?

We ask that you arrive 10 minutes before your party is due to start so you can get yourself settled and start greeting your guests.
Please do not arrive any earlier as we need time to ensure the room is all set and ready for your arrival.

Parties: Can we bring our own birthday cake?

Yes, you are more than welcome to bring a cake. Your party host can also arrange this to be cut and placed into party bags.

Parties: What extras do you offer?

We have a fantastic array of extras to make your party the best it can be! Give us a call for all the details. Some extra services are a third party company. All extras MUST be booked at least three weeks in advance and are subject to availability and price changes.

Parties: Can we bring our own party bags?

Yes, you can although we do provide party bags for your guests included in the price of your party, you are more than welcome to bring additional items and your host will arrange for them to be put in the party bags ready for you to hand out at the end of the party.

Can you cater for specific dietary requirements?

Yes this is no problem, we do ask that this information be provided when we get the final numbers or when making the booking to ensure the kitchen can correctly cater for everyone.

Is there parking close by / how do I get to you?

We have a large car park in which you can park free of charge, if that is full there is a council run car park located just next door at Garforth squash centre.
Arriva bus service stops close by.
East Garforth train station is a short 5-minute walk away.

When are you open?

We are open 9am – 5:30pm daily, apart from Christmas day, Boxing day and new year’s day.

What ages is it suitable for?

We have facilities that are suitable for ages from new born to 11 years old.

Do the children have to be supervised?

Yes, you are responsible for ensuring your child’s safety and are responsible for their well being at all times.

Can you cater for specific dietary requirements?

Yes, we pride ourselfs on being as inclusive as possible and always hold a range of “free from” foods in stock, please speak to a member of staff for further details.

Can I bring my own food?

No, we have our own fully functioning café which offers a selection of hot and cold beverages, light snacks, sandwiches and sweet treats alongside our freshly cooked choices from the menu.
You are politely asked that no outside food or drink be brought into the play centre.

Do you have baby change facilities?

Yes we have baby change facilities located in the children’s toilets and the ease of access toilets.

How long do we get to play?

To be fair to everyone we ask that all our guests respect our session times and arrive no earlier than 5 minutes before your session begins. Any customer wanting to stay longer can book a double session.

What happens at the SEND sessions?

Our new SEND sessions will run every other Monday, starting on the 5th June 2023. We will trial a morning session at 9am-10.30am and an after school session at 3.45pm-5.30pm. Continuation of these sessions will be monitored and amended to suit need. During the SEND sessions, we will ensure that the lighting is dimmed wherever possible. We will also ensure that the music and the play frame sounds are off. Admission will be limited to 50% of the usual session admissions so as to ensure a calm and safe environment for your little ones to play safely. We reserve the right to withdraw these sessions without notice.